The catalogue is not updating
If new products, prices or stock do not show, the assistant is answering from an old copy. Install says why.
Help center
The screenshots show the real dashboard with sample data from a demo shop, not a live one.
| What Install says | Cause | What to do |
|---|---|---|
| No products found. Publish them; we retry. | Reading returned no visible products: they are drafts, hidden, or not in your sales channel. | Publish the products. We retry on our own. |
| Your site’s protection blocks us. Turn on the pass below. | A firewall refuses our server. | Use the pass header: Bot protection and Cloudflare. |
| Bot protection shows our server a check page | A check page, for example Cloudflare’s, stands in front of your products. | Allow our addresses: Bot protection and Cloudflare. |
| Pick where we read products below. | We cannot tell how to read this site. | Point us to the product block, or give the address of a product feed. |
| Your storefront is not answering. We retry. | The site was down or too slow when we came. | Nothing, unless it lasts. Check that the site is up. |
| Our side broke. We are on it. | The fault is ours. | Nothing to do. Write to us if it stays. |
The catalogue refreshes on its own. In Stats the Catalogue card shows when it was last refreshed and warns when prices and stock may be out of date.
Still stuck?
Write to hello@onesite.agency. Send your shop address and what the Install tab says: it usually shows the cause.